Privacy Policy

Your privacy matters to us. This policy explains how we collect, use, and protect your personal information.

Privacy Policy

Expert Technology (Pty) Ltd is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with applicable data protection laws, including the Protection of Personal Information Act, 4 of 2013 (“POPIA”), where applicable.

1. Information We Collect

We may collect and process the following personal information:

  • Name and surname
  • Company name
  • Contact number
  • Email address
  • Physical or business address
  • Information submitted through contact forms, support requests, quotations, or service enquiries
  • Technical information such as IP address, browser type, and website usage data

2. How We Collect Information

We collect personal information when you:

  • Complete a contact form on our website
  • Request a quotation or consultation
  • Communicate with us by email, phone, or other channels
  • Use our website and interact with its pages or features
  • Engage our services as a customer, supplier, or partner

3. How We Use Your Information

Your information may be used to:

  • Respond to enquiries and provide quotations
  • Deliver products and services
  • Manage customer relationships and support requests
  • Process billing, contracts, and related administration
  • Improve our website, services, and user experience
  • Send important service-related communication
  • Comply with legal and regulatory obligations

4. Sharing of Information

We do not sell your personal information. We may share your information with trusted third parties where necessary to operate our business and provide services, including service providers, financial institutions, hosting providers, technical support partners, and professional advisers. Such sharing will only take place where appropriate safeguards and confidentiality obligations are in place.

5. Data Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction. While we strive to safeguard all information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Cookies and Website Usage

Our website may use cookies or similar technologies to enhance user experience, analyse website traffic, and improve functionality. These technologies may collect non-personal browsing information. By using our website, you consent to the use of cookies where applicable, unless disabled in your browser settings.

7. Retention of Information

We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, to provide services, to comply with legal obligations, or to protect our legitimate business interests.

8. Your Rights

Subject to applicable law, you may have the right to request access to your personal information, request correction or deletion of your information, object to certain processing activities, or withdraw consent where processing is based on consent. Requests may be subject to verification and any legal requirements or limitations.

9. Third-Party Links

This website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of external websites. Users access such websites at their own risk.

10. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality. The updated version will be posted on this page with immediate effect upon publication.

11. Contact Us

If you have any questions about this Privacy Policy or the way your personal information is handled, you may contact Expert Technology (Pty) Ltd through the contact details provided on our website.

By using this website, you acknowledge that you have read and understood this Privacy Policy.